Frequently Asked Questions
What Shipping Methods Are Available?
We use An Post to ship our bikes. They operate a next business day service. The cost of this is a flat €10 charge.Alternatively you can choose to collect your bike at our offices located in Dublin 1
How Long Will It Take For My Bike to Arrive?
In general bikes that are in stock will be available to ship within 1-2 days.Bikes that need to be ordered in can be shipped within 5-7 days.
Do You Ship Internationally?
Of course we do! Please send an email to firstname.lastname@example.org to get a quote to ship to your country outside of Ireland.
How do I place an Order?
It’s very simple. Just select the model of bike and size you want and follow the instructions in the checkout area.
Do I need an account to place an order?
You will need to create an account when you go to the shop and this will allow you to place your order.
How do I know what size bike I need?
Small: Rider Height 5’0 – 5’5
Medium: Rider Height 5’6 – 5’11
Large: Rider Height 6’0+
Is Buying On-Line Safe?
www.cycletocampus.com is protected by an SSL cert so you know its safe to buy online.
What Payment Methods Are Accepted?
If you are paying in full, we accept all major credit and debit cards
How Do I Track My Order?
When you login there is a tab at the top right of the screen where you can track your order.
Who should I to contact if I have any queries?
All queries should be sent to email@example.com and we’ll respond to you quickly.
How will my bike arrive?
Your bike will arrive 90% assembled. You will need a 15mm wrench to attach the pedals and front wheel. A 4mm and 5mm allen key to adjust the handlebar, stem and saddle.We recommend that you make these adjustments in the presence of a skilled mechanic or if you are unsure of the adjustments you made, any local bike shop will assure that the bike is assembled correctly for a small labour charge. Cycle to Campus (Sona Bikes Ltd) will not accept responsibility for injury or damage caused by negligent or improper assembly.
How Can I Return a Product?
If you wish to return your bike for any reason please contact us on firstname.lastname@example.org to arrange the return.
How Can I Cancel Or Change My Order
If you wish to change or cancel your order before the bike is shipped please email email@example.comIf you bike arrives and you wish to change the bike for a different model or size, please contact firstname.lastname@example.org within 14 days of receipt. It is important that you return the bike in the condition it arrived. This means the bike must not have been ridden and must include all of the original packaging in place. Once the bike is inspected and deemed in perfect condition, then and only then will a replacement be sent out.If you bike arrives and you wish to return the bike for a refund, please contact email@example.com within 14 days of receipt. It is important that you return the bike in the condition it arrived. This means the bike must not have been ridden and must include all of the original packaging in place. Once the bike is inspected and deemed in perfect condition, then and only then will a refund be issued.Please note that any return shipping costs incurred are at the cost of the customer and will not be refunded.
What warranty is there on my bike?
We offer a one year warranty on all our bikes. Our policy does not affect your statutory rights. Cycle to Campus does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product. Cycle to Campus does not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc. Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty. After the initial 14 day return period Cycle to Campus reserve the right to repair/replace any defective part under warranty. Warranty is non transferable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims. Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part. Usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty. Costs incurred as a result of loss of use, as well as labor charges for part replacement or changeovers are not covered unless agreed beforehand with Sona Bikes. If a repair/replacement is not possible Cycle to Campus reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product. Always install, repair and use your product in strict compliance with the product’s instructions; failure to do so might damage the products and cause a serious accident.If you choose to get your bike delivered, you will need to bring you bike to a professional mechanic in order to activate your warranty. You will need to show a receipt from the shop to state that the bike has been assembled/given a safety check by a mechanic.If you choose to collect your bike fully assembled, then your warranty is automatically activated.If you have any issues that are not as a result of a crash or misuse then please contact firstname.lastname@example.org to get your issue resolved.
What if my bike arrives damaged?
If your bike arrives damaged, please contact email@example.com along with the photo of the damage to the bike and any damage to the packaging. Please also include a photo of the shipping label.